Privacy Policy

At Vivapets we have an important responsibility and commitment regarding the security of our site and protecting the privacy and data of our customers and visitors.

Any changes to this policy will always be made available at this location. Our privacy policy is outlined below.

What information do we collect?

At Vivapets, we collect the client's name, telephone number, home address and email for use in marketing campaigns, promotions and newsletters. In addition, when you place a purchase on our site, we will also collect information about the delivery address and data required for payment.

We may also collect further information about the customer experience on our site so that we can improve and optimize our service and the products available.

For what purpose are the data collected used?

Customer data allows our employees and distributors to process your purchases, notify you about important changes to the site's features, conduct searches and obtain information for statistical purposes.

We may also periodically email product and service information, campaigns, promotions and special offers via email you have opted in. If the customer does not wish to be contacted anymore for these purposes, he can unsubscribe from the newsletter through the personal account.

Vivapets is committed to protecting customer data. We will only communicate to the transport and logistics company the data necessary to send the products to our customers. At this point, we inform you that only the reference information will be communicated to the order, the name and surnames, the delivery address and the telephone number. The latter is included to allow contact between the transport undertaking and the consignee in order to facilitate the delivery process.

At the time of customer purchase processing, your data, such as address and zip code, may be disclosed for the purpose of fraud prevention and detection.

What are Cookies and what are they used for?

A cookie is a small file sent to the client computer that is stored on your disk.

By creating an account on our site, the client's computer will store a cookie that will allow you to be automatically identified each time you visit our site again.

Cookies are also used so that our system can follow the customer's steps in a buying session. If the customer does not accept the use of cookies, you will not be able to use this site.

Updating customer data

If the customer wishes to verify the data that he has provided to Vivapets, he can do so in his customer account area.

The customer must keep the access data to his account safe, since any action or request made through his account will be his responsibility.

We recommend that you do not store your password in your browser, as someone else with access to your computer may view and use your personal information improperly.


Vivapets uses one of the most secure online shopping systems out there and is constantly improving its software in order to provide the highest possible security to its customers.

We use a server certificate, also known as a digital certificate, that secures our identity, as well as Secure Sockets Layer (SSL) encryption of transmitted data.

It is worth noting that we are not responsible for any security mistakes made by third parties and unrelated to our will.


All intellectual property rights to software and content available through this site are the property of Vivapets and are licensed and protected by laws and treaties worldwide.

The customer may save, print or display the contents of this site for personal use only.

The publication, manipulation, distribution or reproduction, in any format, of any content of this site, nor the connection of the same to any business or company is not allowed.