Terms & Conditions
The access and use of Vivapets, as well as the products and services available are subject to the conditions presented on the site.
By using the site, the customer agrees with the conditions of use of the site, which may be updated from time to time. We encourage you to visit this page regularly to keep track of any changes that may have been made.
We reserve the right to withdraw or change products and / or services without prior notice. We are not liable if, for any reason, the site is unavailable for a certain period of time for reasons beyond our control.
Vivapets is not responsible for the use of information contained in this site by third parties.
Some links contained in Vivapets redirect the client to external sites, our partners. By clicking on these links, the client will leave Vivapets. Since we have no control over these partners, we are not responsible for the material present and / or working on external sites.
To place an order, the customer must be at least 18 years of age and provide valid data that allows the successful processing of the purchase.
Please refer to our Shipping & Returns conditions:
Possibility of Supervision and Taxation of Goods
Orders can be randomly selected for scanning by the customs authoraties. The amount of tax levied is the customer's responsibility. If the order is inspected by customs, the value of the import tax can be applied on the value of the products plus the cost of shipping (on average, taxation is 60% of the total value of goods and shipping).
In certain states of Brazil (Minas Gerais, Santa Catarina and Rio Grande do Sul) other taxes can be charged, in particular ICMS. These values are the customer's responsibility and must be confirmed by, taking into account the value of the order and the type of product.
The post office does not allows to schedule a specific time for delivery of your order, so it is important to mention a correct delivery address open to reception during working hours, for example your workplace.
Orders are posted in Correios de Portugal within 3 business days after payment confirmation. This period may be changed if there is no temporary availability of one or more of the selected products. If any product is unavailable, the customer will be contacted and informed of the deadline for restocking. If you do not want to wait for the missing product (s) replacement, you can choose one or more substitutes or cancel the order (s).
In case of replacement of the product (s), a reimbursement or extra charge, depending on the case, might be applied. If you want to cancel the order, the remaining order will be sent immediately and the value of product (s) canceled is returned to the client.
Vivapets make shipments to whole world through CTT (Correios de Portugal).
The order delivery can take between 7 to 20 working days after dispatch.
Delivery times may vary in certain exceptional periods of increased flow (examples: Christmas and holiday). We suggest that you should anticipate your purchases in order to receive all orders with no problems.
Do not collect the product in the event of taxation
In case of product taxation, if the customer does not make the collection at the post office, the product returns to the sender (to Portugal). The return of the amount paid by the customer upon purchase is made after the arrival of goods to the sender, via bank transfer or refund. The amount to be returned is related to products purchased in the store, not including the freight charge or charges due to credit card processing costs.